Sales, Exemptions and Refunds Policy

Third Generation People shall provide timely management of sales, exemptions and refunds for:  (i) payment of money, and (ii) processing of credits and returns with all customers.  Prior to trading, Third Generation People shall conduct a trading check for agreements greater than $50,000 that involves:  (i) completion of the Customer and Supplier Trading Form, (ii) contact with three (3) referees, (iii) informed decision about the trading arrangement, and (iv) formal notification to the customer/supplier of the trade check decision.

Third Generation People shall notify the customer that they have twenty-eight (28) days to access the organisation’s  compliments and complaints process that commences within fourteen (14) days of the formal lodgement of the complaint/appeal and supporting information.  Third Generation People’s compliments and complaints process does not restrict the customer’s right to pursue other legal remedies.   

Sales

Sales reflect the product and service costing and pricing processes evident in the costing model, product and service price lists, proposals and agreements.  Products may include consumables, documents, equipment, stationery, text books, tools of trade, uniforms and website hosting.  Services include professional, technical and support activities provided by our team for business/project management; educational and engineering design, development and implementation; integrated quality/OHS/environmental/education management; systems; research; and customer support services.  Customer acceptance of product and/or service provision shall occur by:  (i) a verbal or written confirmation for products or services up to $50,000; and (ii) a written agreement for products and/or services over $50,000.

Payments

Customers shall pay the organisation in Australian currency ($AU) within seven (7) days of the tax invoice issue date.  Payment is accepted in cash, cheque, credit card and electronic funds transfer to Third Generation People.  If payment is not received by close of business on the forty-ninth (49) day after the due date for payment, the outstanding account will be referred to a debt collection agency for recovery purposes.

Exemptions

All exemptions or fee reductions shall be subject to approval by the Managing Director.

Refunds

All refunds are subject to approval by the Managing Director.  Approved refunds shall be processed via the same method and currency as that of the payer.  If Third Generation People defaults, refunds must be paid within fourteen (14) days of the official default date.  Where a customer defaults, payment shall be made within twenty-eight (28) days of the written claim.  Refunds shall be applicable for a defective product and all money shall be paid on return of the defective product.  Refunds shall not be paid for services.

Credits and Returns

All credits are subject to approval by the Managing Director.  Returns shall be applicable for the defective product, credit or exchange on return of the defective product.  Credits shall not be applicable for services.  Customers shall be made aware of this policy before entry into an agreement or receipt of payment, whichever occurs first.  Third Generation People’s "agreements and the availability of complaints and appeals processes do not remove the right of the customer to take action under Australia’s consumer protection laws”.    

Managing Director 
30 March 2009