• Quality Management

• Business Planning and Management Review

• Strategic Alliances

RESOURCE MANAGEMENT

• Financial

• Human

• Infrastructure and Assets

• Information Management

• Work Environment - Risk, OHS and Environmental Management

PRODUCT REALISATION

• Accreditation, Registration and Licensing

• Marketing and Promotions

• Customer Relationship Management

• Customer Support Services

• Compliments and Complaints

• Product Design, Development and Modification

• Costing, Purchasing, Sales and Refunds

• Product and Service Provision - industry specific

• Device Testing

MEASUREMENT, ANALYSIS, AND IMPROVEMENT

• Product and Service Evaluation

• Internal Audits

• Data Analysis

• Nonconformance and Corective Action

• Continuous Improvement and Preventative Actions